💬 Business Communication

Master the everyday skills that move work forward — clear writing, effective email, productive meetings, confident presentations, active listening, cross-cultural and virtual communication, feedback and conflict — built on a simple sender-message-receiver model and practical, reusable frameworks. It maps to Professional & workplace communication. The course is organized into 7 modules, ending with a final exam (pass mark 80%). It is free awareness-level training designed for anyone who needs a practical, working understanding of the topic.

What you'll learn

• The communication process & barriers
• Clear business writing & plain language
• Email & choosing the right channel
• Meetings that produce decisions
• Presentations & persuasion
• Active listening & nonverbal cues
• Feedback, conflict & cross-cultural / virtual

Learning objectives

• Explain the communication process model (sender, message, channel, receiver, feedback, noise) and why meaning is co-created
• Write clear, concise, reader-focused business documents using plain-language and structure principles
• Compose effective, professional email and choose the right channel for each message
• Plan, run and follow up meetings that respect people's time and produce decisions
• Design and deliver confident presentations with a clear message, structure and visuals
• Apply active listening, empathy and questioning to understand others and reduce misunderstanding
• Communicate effectively across cultures, time zones and virtual/remote teams
• Give and receive feedback constructively and handle conflict and difficult conversations professionally