Final check — Digital Transformation Essentials

Answer the 10 questions. You need 80% or more to pass. You can retry as many times as you like.

Question 1Which statement best distinguishes digital transformation from digitization?Digital transformation just converts paper records into electronic filesDigital transformation re-shapes the business model and value, while digitization just converts analogue to digitalThey are exactly the same thing with different namesDigitization always requires artificial intelligence

Question 2Why do many digital transformations fail to meet their goals?Mostly for non-technical reasons: unclear strategy, weak leadership and resistance to changeBecause the technology never works at allBecause customers refuse any digital channelBecause regulation forbids transformation

Question 3When prioritising a portfolio of initiatives, you should sequence them mainly by:The personal preference of the loudest stakeholderAlphabetical order of project namesValue (impact) weighed against feasibility (effort)Whichever uses the newest technology

Question 4Which technology provides elastic, pay-as-you-go infrastructure so teams can build without owning data centres?Cloud computingA spreadsheetA fax machineA printed report

Question 5Best practice for customer experience says you should first:Automate the existing process exactly as it isMap the end-to-end journey as the customer sees it and redesign the moments that matterBuy the most expensive CRM availableRemove all human support channels

Question 6In Scrum, what closes each sprint to inspect the increment and improve the process?A budget audit and a board voteA press release and a marketing launchThe sprint review and the sprint retrospectiveA year-end performance appraisal

Question 7The ADKAR change-management model sequences individual change as:Awareness → Desire → Knowledge → Ability → ReinforcementBudget → Tender → Build → Launch → ClosePlan → Hire → Fire → Repeat → StopSense → Store → Sell → Ship → Settle

Question 8Which set of six functions does the NIST Cybersecurity Framework 2.0 use?Buy, Build, Test, Ship, Bill, RenewGovern, Identify, Protect, Detect, Respond, RecoverPlan, Do, Check, Act, Audit, ArchiveDiscover, Buy, Use, Support, Renew, Refer

Question 9Why is data governance important before scaling analytics and AI?It makes the data colourful in dashboardsWithout ownership, quality and classification, analytics and AI inherit poor, biased or non-compliant dataIt removes the need for any security controlsIt guarantees infinite free cloud storage

Question 10Using the simple ROI formula, ROI (%) equals:Cost ÷ Net benefit × 100(Net benefit + Cost) × CostNet benefit − Cost only, with no division(Net benefit − Cost) ÷ Cost × 100

Final check — Digital Transformation Essentials

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