Final check — Quality supervision: process control, nonconformity and the audit trail

Answer the 10 questions. You need 80% or more to pass. You can retry as many times as you like.

Question 1ISO published ISO 9001:2026 in which month?March 2024December 2027January 2025September 2026

Question 2A work instruction no longer matches the system the team actually uses. What should the supervisor do?Record the gap, raise a document-change request, and control any temporary method as a dated deviationIgnore the instruction and tell the auditor nothing has changedDelete the instruction so there is no conflictKeep a quiet unofficial paper record “for the file”

Question 3According to the NIST/SEMATECH handbook, a control chart is used to:Calculate taxReplace the product specificationHelp show whether a process is in statistical control and to separate common-cause variation from a special-cause signalSet the sales price

Question 4A subgroup mean is outside the control limits but still inside the specification. What should the supervisor do?Redraw the control limits so the point falls insideWiden the specification to match the processIgnore it, because the product meets specificationTreat it as a special-cause signal and investigate, because control limits and specification limits are different tools

Question 5In a quality system, what is the difference between correction and corrective action?There is no differenceCorrection deals with the nonconforming item (rework, scrap, return, authorised concession); corrective action addresses the cause so the problem is less likely to recurCorrective action means shipping the product anywayCorrection is only for suppliers

Question 6A cracked housing is found at final inspection. What is the first supervisor action?Delete the inspection recordWrite a reminder to the inspector and keep the line runningContain suspect product — hold the units at inspection and check stock, work-in-progress and recent shipments — then investigate the causeShip the remaining units to avoid a shortage

Question 7ISO 19011 guidance on auditing management systems emphasises that audit findings should be:Agreed in advance with salesBased only on verbal assuranceHidden if they would delay a shipmentBased on evidence, with the auditor independent of the work being audited

Question 8Calibration certificates cannot be opened during an internal audit. What is the honest response?Give verbal assurance that everything is in date and move onDo not invent status; fetch access or pause that point, and take unconfirmed gauges out of useAsk the auditor to skip calibration permanentlyPrint blank certificates

Question 9A supplier carton contains mixed label revisions and production is short of parts. What should the supervisor do?Agree “use as is” in a chat messageRelabel the withdrawn revision in-house without authorityRelease the lot because of the shortageHold the carton and any issued parts, send evidence to purchasing and the supplier, and wait for a written disposition

Question 10What should a shift handoff in a quality team include?A written log of open holds, overdue calibrations, unfinished containment and mid-shift complaintsThe next week’s holiday plan onlyCustomer pricesOnly a verbal “everything is fine”

Final check — Quality supervision: process control, nonconformity and the audit trail

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