✚ CPHQ Healthcare Quality

An independent, free exam-preparation course aligned to the publicly published CPHQ Examination Content Outline from the National Association for Healthcare Quality (NAHQ). It walks through the four scored domains — Organizational/Quality Leadership & Structure, Health Data Analytics, Performance & Process Improvement, and Patient Safety — plus the cross-cutting themes of population health and care transitions. Using visual lessons, worked examples, original self-check questions and a 45-question final exam, it builds exam-ready understanding of quality frameworks, strategic planning, accreditation and regulatory standards (The Joint Commission, CMS), data collection and measurement, statistical tools such as run and control charts, improvement methodologies (PDSA, Lean, Six Sigma, RCA, FMEA), patient-safety culture and event reporting, care coordination and population health. It is awareness/prep only — not the official NAHQ review course or the CPHQ exam itself — and claims no NAHQ affiliation or endorsement. The course is organized into 22 modules, ending with a final exam (pass mark 80%). It is independent, free exam-preparation training — not an official or accredited review course.

What you'll learn

• The CPHQ Exam & the Healthcare Quality Profession
• Core Quality Frameworks & Models
• Quality Leadership, Governance & Structure
• Strategic Quality Planning
• Accreditation: The Joint Commission & Standards
• Regulatory & CMS Requirements
• Data Collection, Sampling & Validation
• Measurement & Selecting Quality Measures
• Descriptive Statistics for Quality
• Run Charts & Time-Series Analysis
• Control Charts & Understanding Variation
• Data Display, Visualization & Reporting
• The Model for Improvement & PDSA
• Lean & Six Sigma in Healthcare
• Root Cause Analysis (RCA)
• FMEA & Proactive Risk Assessment
• Patient Safety Culture & Just Culture
• Event Reporting, Adverse Events & Disclosure
• High Reliability & Risk Management
• Care Coordination & Transitions of Care
• Population Health & Health Equity
• Exam Strategy & Putting It Together

Learning objectives

• Map the four CPHQ exam domains and the NAHQ Healthcare Quality Competency Framework to the work of a quality professional
• Apply core quality frameworks (Donabedian structure-process-outcome, Triple/Quadruple Aim, IOM/NAM dimensions) to real settings
• Support strategic quality planning, governance and a board-to-bedside culture of quality
• Navigate accreditation and regulatory requirements from The Joint Commission and CMS Conditions of Participation
• Plan data collection, sampling and validation, and choose the right quality measures (structure, process, outcome, balancing)
• Build and read run charts and control charts and distinguish common-cause from special-cause variation
• Run structured improvement using PDSA, Lean, Six Sigma/DMAIC, root cause analysis and FMEA
• Strengthen patient-safety culture, event reporting, just culture and high-reliability practices
• Coordinate care transitions and apply population-health and health-equity concepts
• Pass a 45-question exam (80% to earn your certificate)