🚫 Workplace Violence Prevention

Workplace violence ranges from threats and verbal abuse to physical assault and, in the worst cases, homicide — and it is a recognized occupational hazard, not a rare freak event. This free course teaches workplace-violence prevention end to end: what workplace violence actually is and the four widely used types, the risk factors and high-risk settings that raise exposure, the behavioural warning signs and how to take threats seriously, the elements of a written prevention program and its controls, practical de-escalation techniques for defusing anger safely, and how to respond, report and recover after an incident. It is aligned with OSHA workplace-violence guidance, OSHA Publication 3148 and NIOSH occupational-violence resources. The course is organized into 6 modules, ending with a final exam (pass mark 80%). It is free awareness-level training designed for anyone who needs a practical, working understanding of the topic.

What you'll learn

• What workplace violence is and the four types
• Risk factors and high-risk settings
• Warning signs and threat recognition
• Prevention program and controls
• De-escalation techniques
• Response, reporting and recovery

Learning objectives

• Define workplace violence and distinguish the four types (criminal, customer/client, worker-on-worker, personal-relationship)
• Identify the risk factors and high-risk settings that increase exposure
• Recognize behavioural warning signs and take threats seriously
• Describe the elements and controls of a workplace-violence prevention program
• Apply de-escalation techniques to defuse an angry or aggressive person
• Respond to, report and recover from a violent incident, including post-incident support