Final check — Enterprise quality strategy for senior leaders

Answer the 10 questions. You need 80% or more to pass. You can retry as many times as you like.

Question 1What is ISO 9004, as ISO presents it?Guidance on the quality of an organisation and on achieving sustained successA mandatory product-safety regulationA list of inspection sampling plansA certification scheme that replaces ISO 9001

Question 2Why is a current ISO 9001 certificate not, by itself, proof of sustained success?Because ISO 9001 is illegal in most countriesBecause certificates automatically expire after one monthBecause sustained success, in the ISO 9004 framing, is the organisation’s long-term ability to achieve its objectives for interested parties, which is a broader question than system conformityBecause only EFQM certificates count as success

Question 3Which three questions does EFQM use to structure its model?What the certificate number is, when it expires, and who the auditor wasHow to price, how to advertise, and how to invoiceWho is to blame, who pays, and who leavesWhy the organisation exists, how it delivers, and what results it achieves

Question 4Must an organisation seek an EFQM assessment or award in order to use those three questions in its quality strategy?No; the questions can be used as a strategy spine whether or not a formal assessment is soughtOnly if the organisation already holds ISO 9001Only in public-sector organisationsYes; the questions are licensed only after an award

Question 5In the ASQ cost-of-quality model, which categories make up cost of poor quality?All spending by the quality departmentPrevention and appraisal onlyInternal failure and external failure onlyAppraisal costs only

Question 6Why is it misleading to report cost of quality as a single total with no split?Because only external failure may ever be reportedBecause ASQ forbids any use of financial figuresBecause the total is illegal to calculateBecause a single total can hide whether prevention is being cut while failure costs stay high

Question 7How does ISO present the seven quality management principles relative to one another?No principle is ranked above the others, and relevance can change over timeCustomer focus is always first and the others are optionalOnly leadership applies at strategy levelThe process approach applies only in factories

Question 8What turns the seven principles into a quality strategy rather than a poster?Asking the certification body to rewrite the principlesPrinting them in a circle graphic and claiming excellence in all seven at onceNaming current gaps, changing a way of working, and saying how the board will see the resultReplacing ISO 9001 with a poster in the canteen

Question 9In a board quality-strategy discussion, what should a results pack emphasise?Only the list of open audit actionsOnly the date on the certificateA new set of indicators every month, with no repeat measuresStakeholder outcomes and an economic quality-cost split, reviewed over time, with audit actions kept as assurance

Question 10Why is a single good quarter not enough to claim sustained success?Because ISO forbids quarterly reportingBecause sustained success is a long-term pattern of achieving objectives for interested parties, not a one-period readingBecause only annual awards may be mentioned to a boardBecause results may never be shown to directors

Final check — Enterprise quality strategy for senior leaders

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