🧠 Emotional Intelligence at Work

Understand what emotional intelligence (EQ) is and why it predicts workplace performance, master the four domains of self-awareness, self-management, social awareness and relationship management, learn practical techniques to regulate your own emotions, read others accurately, communicate with empathy, navigate conflict and difficult conversations, and build the everyday habits that grow EQ over a career. The course is organized into 6 modules, ending with a final exam (pass mark 80%). It is free awareness-level training designed for anyone who needs a practical, working understanding of the topic.

What you'll learn

• What is emotional intelligence?
• Self-awareness: knowing your emotions
• Self-management: regulating your reactions
• Social awareness: empathy & reading others
• Relationship management & conflict
• Developing EQ: a lifelong practice

Learning objectives

• Define emotional intelligence and distinguish it from IQ and personality
• Explain the four-domain model (self-awareness, self-management, social awareness, relationship management) and its competencies
• Identify your own emotional triggers and apply regulation techniques such as the pause and reappraisal
• Read non-verbal cues and practise active, empathic listening
• Apply EQ to conflict, feedback and difficult conversations at work
• Use empathy and emotional intelligence in leadership and teamwork
• Build a personal practice plan to develop EQ as a lifelong, learnable skill