🤝 Supplier Quality Management

Most of what an organization ships is built from parts and services it buys — so the quality of your suppliers largely decides the quality of your product. This course teaches supplier quality management end to end: why it matters and how ISO 9001:2015 clause 8.4 requires control of externally provided processes, products and services; how to select, evaluate and approve suppliers; how to define clear requirements and specifications; how incoming inspection and acceptance work; how to monitor performance with scorecards and KPIs; and how to drive supplier corrective action and long-term development. It is aligned with ISO 9001:2015, IATF 16949 and the AIAG core tools. The course is organized into 6 modules, ending with a final exam (pass mark 80%). It is free awareness-level training designed for anyone who needs a practical, working understanding of the topic.

What you'll learn

• Why supplier quality matters and what ISO 9001 clause 8.4 requires
• Supplier selection, evaluation and approval
• Requirements, specifications and part-approval (FAI, PPAP)
• Incoming inspection and acceptance
• Supplier performance monitoring with scorecards and KPIs
• Supplier corrective action (SCAR/8D) and development

Learning objectives

• Explain why controlling externally provided products and services is required by ISO 9001 clause 8.4
• Select, evaluate and approve suppliers using defined criteria and an approved supplier list
• Define clear requirements, specifications and quality agreements, and flow them down
• Apply incoming inspection, sampling and nonconforming-material handling
• Monitor supplier performance with scorecards, PPM, on-time delivery and ratings
• Drive supplier corrective action (SCAR/8D) and move from policing to development