Healthcare service quality management
A course for healthcare managers who run a service, not only a shift: how WHO describes quality health services, how the UK Care Quality Commission’s well-led framework treats culture and governance, how to organise quality measures as structure, process and outcome, how to design an organisational learning response to patient-safety incidents under the NHS Patient Safety Incident Response Framework where that approach is used, and how to build an infection prevention and control programme on the WHO core components. Five modules, each with a worked example, and a 10-question final quiz. Based on cited public pages from WHO, CQC, AHRQ and NHS England. Not clinical or legal advice, not a licence to practise, and not an accredited qualification.
What you will learn
- Explain and apply: Describe the WHO dimensions of quality health services and use them to brief a service-level quality plan.
- Explain and apply: Explain, using the CQC well-led framework as a public example, how culture, speaking up and governance belong to the manager, not only to a remote board.
- Explain and apply: Organise service quality measures as structure, process and outcome, and avoid relying on a single type.
- Explain and apply: Design an organisational learning response to patient-safety incidents that is proportionate and compassionate, using PSIRF as a cited example.
- Explain and apply: Build an infection prevention and control programme around the WHO core components, not only around a single reminder to staff.
modules
- What a quality health service is
- Well-led: culture, voice and governance
- Structure, process and outcome measures
- Designing the organisational learning response
- An infection prevention programme, not a reminder
Practical education only. It is not clinical or legal advice, not a licence to practise, and not an accredited qualification. The CQC well-led framework and NHS PSIRF are United Kingdom references; they are useful examples, and local regulation, professional duties and organisational policy apply in your setting. Figures and names in worked examples are illustrative.