Healthcare support work: person-centred care, consent, confidentiality and speaking up
A practical course for people starting in a healthcare support, care-assistant or ward-support role: what person-centred care and dignity mean in daily work, why consent is needed before care, how the Caldicott Principles guide confidential information, how to speak up and how the duty of candour applies when something goes wrong, and how safeguarding and safety duties sit with every member of staff. Five modules, each with a worked example, and a 10-question final quiz. Based on cited public pages from the Care Quality Commission, WHO, the National Data Guardian and NHS England. Not an accredited qualification and not a substitute for employer induction or professional registration.
What you will learn
- Explain and apply: Describe person-centred care and dignity as daily duties, using the CQC fundamental standards and WHO people-centred care.
- Explain and apply: Explain why consent is required before care or treatment, and what to do if the person does not agree or cannot decide.
- Explain and apply: Apply the Caldicott Principles so confidential information is used only when necessary, on a need-to-know basis, and is also shared when individual care requires it.
- Explain and apply: Use local speaking-up routes, including Freedom to Speak Up arrangements, and describe the duty of candour when something goes wrong.
- Explain and apply: Recognise safeguarding and safety duties that apply to every member of staff, and refuse unsafe or abusive practice.
modules
- Person-centred care and dignity
- Consent before care
- Confidentiality and the Caldicott Principles
- Speaking up and the duty of candour
- Safeguarding and safe care
Practical education only. It is not an accredited qualification, not legal or clinical advice, and not a licence to practise. The CQC fundamental standards and related duties described here apply to regulated providers in England; apply the law, the professional codes and your organisation’s procedures in the jurisdiction where you work. Names in worked examples are illustrative.